Shipping policy
<h1>Return & Refund Policy</h1>
<p>At <strong>Aitook.com</strong>, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a <strong>30-day money-back guarantee</strong>. Please review the guidelines below for our return and refund process.</p>
<h2>30-Day Return Policy</h2>
<p>You may return most items within <strong>30 days of delivery</strong> for a refund.</p>
<p>To start a return, you must first contact us to obtain a <strong>Return Merchandise Authorization (RMA) number</strong>. Returns sent without an RMA number will not be accepted.</p>
<ul>
<li>The RMA number is valid for <strong>15 days</strong> from the date it is issued.</li>
<li>Items must be returned in their <strong>original packaging</strong> and in <strong>resalable condition</strong>.</li>
<li>Please clearly mark the package with the provided <strong>RMA number</strong>.</li>
<li>Unless the return is due to our error, <strong>return shipping costs are the responsibility of the customer</strong>.</li>
</ul>
<h2>Defective or Incorrect Items</h2>
<p>If you receive a defective item or an item that does not match the description, please contact us immediately.</p>
<p>In these cases, we will either:</p>
<ul>
<li>Send a replacement at <strong>no additional cost</strong>, or</li>
<li>Issue a <strong>full refund</strong>, based on your preference.</li>
</ul>
<h2>Damaged Shipments</h2>
<p>If your package arrives damaged, please keep the box and all packaging materials and contact us within <strong>2 days of delivery</strong>. This helps us review the issue and, when applicable, file a claim with the carrier.</p>
<h2>Defective Products</h2>
<p>If you receive a defective product, please contact us within <strong>3 days of delivery</strong> so we can resolve the issue as quickly as possible.</p>
<h2>Return Instructions</h2>
<p>Once your RMA is approved, please follow these steps:</p>
<ol>
<li>Securely package the item in its original packaging.</li>
<li>Clearly write the RMA number on the outside of the package.</li>
<li>Ship the item using a <strong>trackable and insured shipping method</strong>.</li>
</ol>
<p><strong>Aitook.com is not responsible for lost return shipments.</strong></p>
<h2>Inspection of Returned Items</h2>
<p>Once we receive your return, we will inspect the item and packaging. If the return meets our guidelines, we will process your refund or exchange accordingly.</p>
<h2>Refunds</h2>
<p>Refunds will be issued to the <strong>original payment method</strong>.</p>
<ul>
<li>Please allow up to <strong>3 business days</strong> after we receive and inspect your return for the refund to be processed.</li>
<li>If you do not see the refund, please check your return tracking information first.</li>
<li>If tracking shows the package was delivered and you still have not received your refund, please contact us and include your <strong>order number</strong> and tracking information.</li>
</ul>
<h2>Non-Returnable Conditions</h2>
<p>We may refuse returns in the following situations:</p>
<ul>
<li>The return is requested after the <strong>30-day return period</strong>.</li>
<li>The item is returned without an approved <strong>RMA number</strong>.</li>
<li>The item is not in its original packaging.</li>
<li>The item is not in resalable condition.</li>
<li>The item has been used, installed, altered, or damaged after delivery.</li>
</ul>
<h2>Contact Us</h2>
<p>If you have any questions or need assistance, please contact our customer service team. We are here to help and will do our best to resolve any issues promptly and fairly.</p>